Engage with delinquent customers with overdue balances and persuade customer to either pay the overdue amount or negotiate a suitable repayment plan.

Advise customers of necessary actions and strategies for debt repayment.

Create payment plans on customer information database.

Record information about financial status of customers and status of collection efforts

Resolve customer issues and complaints at the point of contact via incoming and outgoing calls.

Ensure all interactions with customers are recorded and/or updated timely and accurately.

Perform other duties that may be assigned.