
Our Technology

Technology Overview
At the core of our business you will find our robust and attested call center technology. While we work hard, we work smart by outfitting our call centers with a wide range of telecommunications hardware and software including automated phone systems capable of answering incoming phone calls and performing outbound autodialing.
By design we promote maximum uptime of our systems through multiple interconnected call centers housed a multiple physical locations. In the event of unforeseen failures, our calls and operations are easily rerouted to another location, thereby reducing downtime.
From our suit of software applications our call centers are outfitted with the following:

IVR (Interactive Voice Response)

WFM (Workforce Management)

Softphone Software, CTI enable phoneapplications

Customer Satisfaction Research to monitor agent behavior and effectiveness

Agents Monitoring System – used for quality assurance
Our Team Members

Contact Us
Get in Touch
Contact us and we'll get back to you within 24 hours.
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Employment: +1(868)-750-1285
Quotations: +1(868)-792-1681
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1 West Wing, Gaston Court
Chaguanas Trinidad, W.I