Sales Call Center Agent
About the Role
• Handling Outbound and Inbound calls for a US based company.
• Identifying and qualifying potential leads during customer interactions.
• Ensure all communications meet the quality and consistency standards of
the company.
Requirements
• Minimum of 3 CSEC subjects (Grade 1-3) English must be included.
• Call Center Experience – This is a must for the role.
• Sales Experience – Prior sales experience is essential. Experience in
phone-based sales is a significant plus.
• Knowledge of Credit Reporting or Credit Repair – A major asset for this role.
• Experience in Financial Services – Considered an advantage.
Key Accountabilities
Handle inbound calls professionally, assisting customers with inquiries, requests, and concerns
Identify and act on opportunities to upsell or cross-sell relevant products and services
Deliver a positive customer experience through clear communication and strong rapport-building
Accurately document call details, sales outcomes, and follow-ups in the CRM system
Follow call scripts and guidelines while adapting to each customer’s needs
Address objections confidently and provide effective solutions
Meet or exceed sales targets, conversion rates, and quality standards
Maintain compliance with company policies and data protection requirements
Collaborate with team members and participate in ongoing training and coaching
Contact Us
Get in Touch
Contact us and we'll get back to you within 24 hours.
Employment: +1(868)-750-1285
Quotations: +1(868)-792-1681
1 West Wing, Gaston Court
Chaguanas Trinidad, W.I