Call Center Agent
About the Role
As a customer service representative, your key responsibilities include handling inbound calls and aiding customers, resolving their complaints promptly, and identifying and escalating priority issues. It is essential to be knowledgeable about the company's products and services to effectively address customer inquiries and concerns. Additionally, you should be able to work collaboratively with other members of the customer service team to ensure that all customer issues are handled efficiently and effectively.
Requirements
3 - 5 CSEC Subjects (Grade 1 - 3)
Good communication and interpersonal skills
At least 1 year customer service experience
Key Accountabilities:
•Qualifying Leads: Call center agents are responsible for identifying and qualifying potential leads during customer interactions. They use effective questioning techniques to gather relevant information and assess the prospects' needs, interests, and budgetary constraints.
•Adaptability: Call center agents must be adaptable and flexible in their approach to different customer interactions. They should be able to handle a wide range of customer inquiries, complaints, and requests while maintaining a professional and courteous demeanor.
•Product and Process Knowledge: Call center agents should have a deep understanding of the products or services offered by the company.
•Multitasking: Call center agents often handle multiple tasks simultaneously, such as speaking with customers, documenting interactions, navigating systems, and accessing information.
Contact Us
Get in Touch
Contact us and we'll get back to you within 24 hours.
Employment: +1(868)-750-1285
Quotations: +1(868)-792-1681
1 West Wing, Gaston Court
Chaguanas Trinidad, W.I